Job Description
Automotive Call Center Service Rep
Summary
Title: Automotive Call Center Service Rep
ID: 939
Description
Do you enjoy being on the phone and helping customers? Do you have a passion for cars and are looking to start a career in the auto industry?
We are seeking a personable individual with a desire to give exceptional customer service over the phone to join our Service Call Center Team!
Full-Time Schedule: Monday - Friday 9:00 AM - 6:00 PM
Compensation: $35,000 - $40,000
Why Hoselton Auto Mall? We offer......
We have a great team and are growing!
A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
Generous Paid Time Off & Holidays!
Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match )
Group Life & Disability Insurances
FREE Tickets to Amerks, Red Wings & CMAC!
Discounts on CARS, Parts, Service!
This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
See our "Welcome to Our Family" video here:
What does a CCC Service Representative do?
The primary objective is to schedule service appointments for our customers
Answer and address incoming customer inquiries via telephone, online chat, and email.
Inquiries include customers scheduling appointments, getting quotes, asking general questions or needing to speak with their service advisor
Update/collect customer's contact information input/correct information into appropriate databases
Follow up with customers using outbound phone scripts and customer contact lists
Outbound calls include following up on recent service visits, reminders of upcoming needed service (i.e. NYS inspections), etc.
This is a great opportunity to work in a SMALL call center as part of a team environment. Our technology disperses calls evenly so you don't have to try to answer phones faster than others!
You Should...
Have at least 1 year of customer service experience(call center experience is preferred but not required)
Demonstrate agenuine desire and the ability to work as a team with other professionals to provide exceptional customer service to our guests
Have an outgoing and fun personality
Be able to multi-task, have basic computer skills and the ability to learn new software systems
Be at least 18 years old, eligible to work in the US and able to pass a drug screen
Don't wait...click Apply Now.
Hoselton Auto Mall is an equal opportunity employer.
POSITION SUMMARY
The Call Center Customer (CCC) Service Representative is responsible and accountable for producing committed scheduled appointments between customers and the dealership managers/service writers/staff to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and service volumes.
DUTIES AND RESPONSIBILITIES
The Call Center Customer (CCC) Service Representative is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
Answer and address incoming customer inquiries via telephone, online chat, and email
Schedule service appointments
Update/collect customer’s name, multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases
Contact customers using management approved outbound phone scripts and customer contact lists
Complete outbound calls for NYS Inspection, 6 months past service, and 1-year past service customers to schedule service appointments
Complete outbound ‘Thank-you for service visit/purchase’ follow up calls
Complete outbound ‘Customer satisfaction’ follow up calls
Complete outbound ‘Special order parts’ follow-up calls
Contact “No Show” customers and reschedule their service appointments for a more convenient day and time
Maintain Customer Relationship Management database
Perform other duties and responsibilities as needed
EXPECTATIONS
Demonstrate a strong dedication to customer service
Adhere to the National and State Do Not Call policies and procedures
Adhere to Company Policies and Procedures, including the dress code
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues verbally and/or in written form
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of the position
Strive for harmony and teamwork within the department and between other departments
Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
Listen actively to understand others completely
General housekeeping – maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
Must speak clearly and have a pleasant phone manner
High volume call center experience preferred but not required
Should be organized, self-disciplined and a quick learner
Ability to multi-task and prioritize workload
High motivation, work ethic, and enthusiasm
Professional appearance and attitude
Must possess excellent verbal and written communication skills
Must possess computer knowledge and/or experience
Must be at least 18 years of age and eligible to work in the U.S.
Must be able to pass a drug test
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand, walk, sit
Use hands to handle the phone, computer mouse and keyboard, etc.
Bend, stretch, and reach with arms and legs
Climb, balance, stoop, kneel, crouch
Talk, hear and smell
Lift and move up to 20 pounds
Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
Use physical and manual dexterity
Ability to sit for a long period of time in an office chair
Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)
WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.
The Hoselton Automall is an equal opportunity employer. Hoselton
Job Tags
Holiday work, Full time, Flexible hours, Monday to Friday,