Job Description

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
Build and maintain excellent relationships with assigned customer accounts and internal teams
Respond to customer inquiries via phone and email, using Salesforce case management
Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
Maintain communication with customers regarding order status or changes
Support service contract management including renewals, add-ons, and terminations
Collaborate with Inside Sales and Order Management to ensure seamless processing
Log all customer communications and updates in CRM
Support onboarding/order processing and escalate issues when needed
Requirements:
3+ years of customer service experience, ideally in a fast-paced or high-tech environment
Strong communication skills (written and verbal)
Detail-oriented with the ability to manage multiple tasks and priorities effectively
Proficient in MS Office; experience with Oracle and Salesforce preferred
Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work, Remote work,

Similar Jobs

St. Louis Park Public Schools

Elementary Strings Instrumental Teacher Job at St. Louis Park Public Schools

...Title: Teacher-Music DBM Classification: C43/Grade14 Department: Elementary Salary Range: $47,066 - $103,660 Employee Group: P.A.T- Teachers Prepared Date: June 2025 Reports to: School Principal FTE/ FLSA Status: 1.00-10-Months...

Syndicatebleu

Bilingual Procurement Analyst Job at Syndicatebleu

...Our client, a global toy manufacturer, is looking for a detail-oriented Bilingual Procurement Analyst to join our LATAM Procurement Services team. As a LATAM Global Procurement Analyst, you will support procurement and sourcing initiatives focused on logistics services...

AllianceOne Incorporated

Full-Time Customer Service Expert (Paid Training)! Job at AllianceOne Incorporated

...opportunity to be part of a global leader in contact center management, with the benefit of capitalizing... ...creates more value by providing a better customer experience. Job Description: Now Hiring - Customer Service Call Centre Health Care Support We are...

New York State Unified Court System

Clinical Social Worker - Buffalo City Job at New York State Unified Court System

...programs. Monitoring participants progress in treatment and providing updates at scheduled court appearances. Conducting psycho-social evaluations. Assisting in development of grant applications. Travel throughout District may be required. Qualifications:...

Lugath

Freelance Copywriter Job at Lugath

...Series.Ensure a consistent tone of voice across all communication channels.Qualifications:Proven experience as a copywriter, content writer, or similar role in a SaaS, tech, or startup environment.Strong understanding of SEO best practices.Ability to adapt tone and...

Customer Service Representative Job at The HT Group, Austin, TX

WDAyREllYlpQbHhCMGdzRWdxd3A1bmpa