Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Freelance Writer to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well...
...footprint and we are actively looking to fill an Appointment Internship Setter position. This role will educate homeowners on the benefits... ...to come discuss our Solar solutions further. NO PREVIOUS EXPERIENCE NECESSARY Benefits: Career growth and advancement...
...JOB SUMMARY & MISSION The Planning Analyst supports advisors in preparing for client meetings... ...meetings, the analyst helps track new business opportunities and client service needs,... ...Employment Team is 4 Days in/1 Day Remote. Base Salary: $55K-$60K Bonus: ~5%...
...Job Description Job Description Qualifications Must be at least 18 years old and have a valid driver's license Must be able to speak and understand English Must be able to lift at least 50 lbs Must be OK with working in a team No experience required...
An award-winning 30+ year Real Estate Investment and Development firm in Northern New Jersey is looking to add a Senior Property Accountant to their team. This is a highly stable and well-established company experiencing steady growth who is now looking to expand their...