Job Description

Sales Development Representative

We're building the AI-powered future of maintenance. UpKeep is on a mission to reinvent how the physical world runsstarting with the frontline teams who maintain it. We're the creators of the world's first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companiesincluding Shell, Yamaha, Unilever, and Marriottrun on UpKeep to modernize their asset operations. We're leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

If you're driven by impact, energized by AI, and hungry to transform a legacy industrywe're hiring!

Position Summary

As a Sales Development Representative, you will be seeking new business by contacting and developing relationships with our prospective customers. You will act as a first point of contact for our company. Your primary focus is to educate and set up meetings for business to business collaborations. This is a hybrid-role based in Los Angeles, with an expectation to be in office three days a week.

Essential Functions and Responsibilities

• Be a key player in growing our business by producing highly effective and personalized outreach campaigns via emails and calls
• Engage with prospects over email, phone, from free trial, event, webinar and content download leads to qualify and set appointments for Account Executives
• Maintain active engagement with leads through informed, strategic, and creative follow-ups
• Partner with marketing and product to deliver effective messaging and identify the best customer profiles
• Expand knowledge of industry as well as the competitive posture of the companyand share this knowledge with the wider team
• Build a solid understanding of the industry and sales process to spark meaningful conversations with prospects
• Coordinate with Account Executives for client status updates
• Update and maintain CRM database (Salesforce.com)
• Achieve monthly quotas of SAO's (Sales Accepted Opportunities)
• Proximity to our office location in Brentwood, CA for in-person collaboration

Experience

• Bachelor's degree in Business a plus
• 1+ years experience in a similar role
• Even if you don't meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.

Knowledge

• Inbound sales
• Salesforce.com or a similar modern CRM tool a plus
• Comfortable making up to 50 phone calls per day
• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
• Passion for technology and a desire to make a major impact at a high-growth startup
• A keenly developed competitive nature
• Software sales experience a plus

Desired Behaviors

• Receptive to change is flexible. Seeks and adopts improved approaches and processes.
• Initiates action is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient knows the role and has a solid familiarity with tasks and responsibilities.
• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.
• Communicates ideas strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
• Works collaboratively shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.
• Demonstrates UpKeep's Core Values and Beliefs - We choose people over profit, We choose progress over perfection, and We choose grit over prestige.
• Familiarity with the maintenance and reliability industry, either through direct experience or related exposure
• Previous participation in a sales bootcamp or a solid understanding of sales principles
• Bilingual proficiency in English and Spanish
• Act as a good citizen of UpKeep.

Compensation

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. A variety of factors are considered when determining someone's compensationincluding a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The base pay for this role is $21.64 USD per hour, which equates to approximately $45,000 USD per year ($60,000 OTE).

Company History & Product: UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline techniciansand transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act fasterwith real-time insights and automation at their fingertips.

We're building for the deskless workforcethe essential workers who keep our physical world runningand arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we're riding the next macro waveand leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software. We're defining a new category for the built world.

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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