Job Description

We are Evenly!

Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. area, Evenly is backed by the world’s leading venture capital investors. We are committed to the highest standards of patient care and clinical expertise in each of the dental practices we support.

About This Job

We are seeking an experienced and driven Senior Manager of Clinical Operations to join our team at our Bethesda, MD corporate office. Reporting to the Director of Clinical Operations, this leader will collaborate cross-functionally with the Director of Clinical Operations, Chief Operating Officer and key stakeholders across the organization to scale operational excellence, drive patient satisfaction, and support practice growth.

As a critical member of the Clinical Operations leadership team, the Senior Manager will oversee the day-to-day management of scheduling and clinical teams, while also helping shape and implement long-term strategies to elevate clinical and patient experience standards across Evenly’s footprint.

What You’ll Be Doing

• Provide day-to-day leadership of the clinical operations and scheduling teams, ensuring seamless execution of services and exceptional patient and provider experiences.
• Develop and implement scalable operational workflows, performance standards, and clinical protocols to ensure consistency and efficiency across all locations.
• Partner with Clinical and Operations leadership to identify gaps in performance and implement targeted initiatives to meet organizational goals.
• Collaborate on the development and launch of innovative clinical programs and services that improve care delivery and operational/clinical outcomes.
• Drive operational performance using KPIs and analytics, identifying trends and proactively addressing issues across markets.
• Resolve high-level escalations from patients and/or practice partners, collaborating with Customer Service and other internal teams to ensure timely and satisfactory outcomes.
• Foster a culture of accountability, excellence, and continuous improvement within scheduling and clinical teams.
• Champion change management and new business models that enhance care quality, efficiency, and scalability.
• Ensure strict compliance with healthcare regulations, company policies, and clinical standards across all operational functions.
• Actively contribute to Clinical Operations and Operations Leadership Team discussions, promoting collaboration and knowledge sharing across departments.
• Support hiring, onboarding, training, and professional development of clinical operations team members to ensure high performance and employee retention.

What You’ll Bring

• 5+ years of experience in clinical operations, preferably in a multi-site orthodontic or dental care setting; 3+ years in a leadership role managing cross-functional teams.
• Prior experience in a DSO (Dental Support Organization) or similar high-growth healthcare environment is highly preferred.
• Strong strategic thinking and the ability to translate vision into actionable plans.
• Proven track record of leading operational teams, scaling processes, and delivering measurable business results.
• Exceptional communication, leadership, and interpersonal skills with a hands-on, collaborative management style.
• Highly proficient in analyzing data to inform decision-making, with a strong command of KPIs and operational reporting.
• Experience with Google Workspace (Sheets, Slides, Docs) and cloud-based patient management software such as Cloud9 or equivalent systems.
• Bachelor's degree in healthcare administration, business, or related field is a strong plus.
• Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.
• Strong delegation and coaching skills; ability to inspire accountability and ownership across teams.

Why you'll love working here

Evenly is an energetic and passionate healthcare company built by the same management team that created Bluemercury, one of the nation's fastest-growing luxury retail chains. Evenly is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first, and we love seeing the astonishing results our patients realize when they’ve completed their treatment. If you want to be a part of this success story, while changing people’s lives for the better, we’d love to hear from you.

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