Job Description

Senior Performance And Metrics Analyst

ManTech seeks a motivated, career and customer-oriented Senior Performance and Metrics Analyst to join our team in the DC, Maryland, and Virginia (DMV) area. In this role you will be responsible for analyzing complex business processes and planning, directing, or coordinating activities within electronic data processing, information systems, systems analysis, and computer programming domains. This individual will design, create, automate, and update metrics and dashboards in tools such as Power BI and Grafana to provide real-time data and visualizations regarding the health, safety, and resiliency of our clients information enterprise. A key responsibility for the Senior Level Performance and Metrics Analyst will be the design, development, and implementation of a centralized, one-stop dashboard using Power BI to offer comprehensive visibility into the performance, efficiency, and financial health of DHS's information enterprise. You will also leverage administration skills in JIRA and Confluence to facilitate performance tracking, reporting, and collaborative analysis within Agile project teams.

Responsibilities include but are not limited to:

• Lead the design, development, and deployment of a comprehensive, one-stop performance dashboard solution utilizing Power BI to visualize key metrics, track progress against goals, and communicate performance insights to stakeholders.
• Administer and optimize JIRA and Confluence environments to support performance data collection, reporting workflows, and collaborative analysis within Agile teams.
• Conduct in-depth analysis of performance data to identify trends, anomalies, and root causes of performance issues, providing actionable insights and recommendations for improvement.
• Align services and processes to ITIL4 and the NIST Cyber Security Framework.
• Collaborate closely with cross-functional Agile teams and project stakeholders to understand performance requirements, establish measurement frameworks, ensure data accuracy and integrity, analyze and define business processes, develop cost/benefit analyses aligned with FinOps principles, document requirements, and create reports and dashboards to present actionable insights.
• Provide project management support to ensure that all tasks are completed on time and within budget.
• Research industry trends, emerging technologies, and best practices to identify opportunities for continuous improvement and innovation in the combined network, security, and cloud operations domain.

Minimum Qualifications:

• Bachelor's Degree in Information Security, Computer Science, Business Management, Data Analytics or related field.
• 8+ years of experience in project management, data analytics, and financial modeling.
• Demonstrated understanding of Agile methodologies (e.g., Scrum, Kanban) and their application to performance management.
• Proven expertise in administering JIRA and Confluence for workflow and data management.
• Advanced proficiency in developing interactive dashboards and conducting complex data analysis using Power BI.
• Understanding of ITIL4 principles.
• Proficiency with Microsoft Office Suite, i.e., Word, Excel, PowerPoint, Teams, and SharePoint.

Preferred Qualifications:

• FinOps Certification
• PMO experience
• Previous Network Operations Center (NOC) or IT Operations experience
• One of the following certifications: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), Certified Data Management Professional (CDMP), Six Sigma Certification, ITIL4
• ServiceNow Certification

Clearance Requirements:

• Must have a current/active Secret clearance with the ability to obtain and maintain a TS/SCI.
• The ability to obtain and maintain a DHS EOD suitability is required prior to starting this position.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

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