Job Description

Practice Director

The Ritz-Carlton Leadership Center (RCLC) is a for-profit, advisory and consulting organization that specializes in customer experience, organizational culture transformation, and service strategy programs. The RCLC offers courses, onsite presentations, and advisory consulting services. The Practice Director is responsible for delivery of all of the RCLC offerings around the world and domestically. This position can be based anywhere in the US near a major airport and reports to the Senior Practice Director of The Ritz-Carlton Leadership Center.

The core responsibilities for this position include:

1. Delivering all Leadership Center offerings as a Trusted Advisor and expert in The Ritz-Carlton
2. Owning client relationships to ensure excellent delivery outcomes
3. Evaluating, designing, developing and piloting new Leadership Center offerings
4. Implementing and adhering to delivery processes that drive predictable business outcomes
5. Exemplifying The Ritz-Carlton best practices and culture in all interactions internal and external

Expected contributions:

Delivering all Leadership Center offerings

• Delivers with excellence all courses, on-site presentations, consulting, and advisory services around the world
• Acts as Subject Matter Expert and Trusted Advisor on The Ritz-Carlton (RC) best practices, culture, and processes
• Actively seeks feedback from clients on delivery to continuously enhance delivery skills
• Adapts the RC concepts to meet the needs of clients and participates in actively evolving and implementing delivery methods

Owning client relationships

• Maintains client relationships and act as trusted advisor to client during delivery engagements
• Builds knowledge in client's organization and industry to adapt to client needs
• Recommends and informs clients about all products and services of The Leadership Center, using knowledge of client's needs to tailor recommendations
• Seeks opportunities to maintain ongoing relationships with clients to build the RCLC book-of-business

Evaluating, designing, developing and piloting new Leadership Center offerings

• Builds new IP for the RCLC by leveraging the methods and IP of the RC
• Listens carefully for gaps in client organizations to inspire the design of new Leadership Center offerings
• Works with the Leadership Center team to design and develop new Leadership Center offerings
• Pilots new offerings with Leadership Center focus groups and best clients

Implementing and adhering to delivery processes that delivery predictable outcomes

• Ensures that all delivery processes are adhered to at all times including billable expense processes, dispatch, and pre-sales
• Assists in building scorecards, new processes, and innovations that allow the delivery team to be more efficient
• Participates in delivery program reviews that allow for best practice sharing across the team

Exemplifying The Ritz-Carlton and maintains deep knowledge of the best practices, operations and methods of the RC

• Is a definitive example of a Ritz-Carlton Lady or Gentleman and using those principles to drive all interactions in the business
• Has deep knowledge of the methods, practices, and operations of the RC
• Uses this knowledge to shape all of the delivery for the RCLC as a trusted advisor on the brand

Candidate profile - key talents and experience

Required experience

• Bachelor's degree and 8 years of progressive work experience or high school diploma and 12 years of progressive experience on-property with The Ritz-Carlton
• Ritz-Carlton specific hotel experience
• Previous experience presenting ideas and concepts to large groups both peers and/or external groups

Personal competencies (knowledge, skills, abilities & other attributes)

• Outstanding written and verbal communications including public presenting
• Excellent interpersonal skills and ability to interact and communicate effectively with both hourly and management levels
• Mature, self-directed, poised individual who can interact with senior executives with self confidence
• Collaborative, team player Displays humility and servant leadership
• Excellent organizational skills in order to service many clients at one time
• Works well under pressure
• Self-directed
• Excellent problem solver
• Ability to travel up to 85% of the time (domestic and international travel)
• Must possess and maintain a current Passport

The salary range for this position is $117,700 to $162,200 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington applicants only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 7 days after the date of this posting, June 17, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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